Z Gallerie Reviews

3.7

/5.0

45 customer reviews

5

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28

4

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2

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0

2

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4

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11

67 %

reviewers recommend

Z Gallerie

Z Gallerie, known for its home decor and furniture, is rated 3.7 out of 5. The rating reflects how style-conscious homeowners and renters view their experience with Z Gallerie. Reviews of Z Gallerie are verified before publication.

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45 Reviews on Z Gallerie

by Vanessa Stevens

Sep 15, 2022

Terrible Terrible Experience

I ordered 4 rugs from ZGallerie, and I immediately saw that there was a 20% promo code for first time orders. I called immediately to request the price adjustment and was told that a ticket would be opened and after a 3-4 day wait, I'd learn if the code would be applied. I then received 3-5 marketing emails PER DAY, VIP codes, decor sale promo codes, and I called and emailed Z Gallerie and to my frustration they denied the promo code discount without any explanation. I tried to cancel the order, and they would not allow me to cancel it either. To return, I have to pay for return shipping and a 25% restocking fee. I am completely frustrated and dissatisfied and still cannot believe a simple matter has resulted in such a hassle. Go elsewhere!

by Craig Newman

Sep 14, 2022

Excellent in Service

Excellent in Service

by Lewis Foster

Sep 13, 2022

Unhappy Z Gallerie Customer

I have purchased thousands of dollars worth of merchandise from Z Gallerie. It took months to receive the items and now it's a year and I'm still waiting for a few items. Z Gallerie said the items I'm still waiting for were delivered but I never received them and received no notification they were on their way.
I checked my security camera and my neighbors and a large area rug was never delivered. I received a picture and the glass was smashed. Z Gallerie was nice enough to replace that picture. I ordered a standing floor mirror. When the shipping company received it it was smashed and they it felt it was unsafe to deliver. Now the mirror is unavailable and Z Gallerie want to charge me the difference for a new mirror. The decorators in Miami were very nice to help me decorate my new home with their designs. That was the only positive experience I have had. I want to decorate the rest of my home but now I'm very hesitant to use Z Gallerie.

by Sylvia730

Sep 13, 2022

Z Gallerie Unhappy Customer

I have purchased thousands of dollars worth of merchandise from Z Gallerie. It took months to receive the items and now it's a year and I'm still waiting for a few items. Z Gallerie said the items I'm still waiting for were delivered but I never received them and received no notification they were on their way.
I checked my security camera and my neighbors and a large area rug was never delivered. I received a picture and the glass was smashed. Z Gallerie was nice enough to replace that picture. I ordered a standing floor mirror. When the shipping company received it it was smashed and they it felt it was unsafe to deliver. Now the mirror is unavailable and Z Gallerie wants to charge me the difference for a new mirror. The decorators in Miami were very nice to help me decorate my new home with their designs. That was the only positive experience I have had. I want to decorate the rest of my home but now I'm very hesitant to use Z Gallerie.

by Jon936

Sep 12, 2022

Home Delivery Agent was great.

I ordered a dinning room table with a warranty and white glove delivery service. Unfortunately, after the delivery guys brought the table up (high rise), unpacked it, assembled it, we discovered it was defective. The delivery guys advised me on my options and said they would wait as I called Z gallerie for assistance. I became quite frustrated because I was transfered to 3 people, hung up on, and transfered more. Finally, I reached the home delivery agent Fernando H. Who was extremely helpful. He was honest, clear, and quick because I was late for a meeting having waited nearly 40 minutes trying to get through customer service. Fernando knew exactly how to handle the problem and continued the communication over email for several weeks after the return to ensure I was fully refunded.

by Katrina

Sep 11, 2022

Filet mignon prices for balonga service

While the furniture is ok. It's really a high pricepoint for subpar customer service. It took almost 6 months for me to get 3 bar stools. The "white glove" delivery service they used scratched the stools up and did not install the pull rings. After going back and forth with customer service they sent a repair service out to repair the legs and shipped out replacement rings. Sounds good right? Wrong! It took 3 months of canceled and rescheduled appointments for the repairman to come and repair the legs (about 25 minutes of work). And the pull rings...yeah not on his work order and no instructions or skematics on where they should go. Contacted customer service again for instructions...at this point I'm fed up and will just do it myself...told that there are no instructions. I should be a able to feel where the trivet is, cut a hole in the fabric and screw in the rings. What?!?!!! In these stools that ended up being $400+ each?!?! I think not! Lesson learned. Never again!

by Theodore L.

Sep 10, 2022

Stephanie & Daisy’s exceptional customer service!

Both Stephanie & Daisy were extremely helpful! They both listened to my concerns, addressed them accordingly and to my satisfaction. As a result, I’m excited to say I placed my order and I can’t wait to receive the beautiful tables for my home.

Once again, thank you both for your exceptional customer service!

by Joel C.

Sep 10, 2022

Karla was amazing!

Karla was amazing!
She passed the information quickly.
Best customer service I've had with Z Gallerie

by Hicks012

Sep 09, 2022

Brenda was GREAT!

Brenda was GREAT! She took the time to help me and understand what I needed. Best customer service I have had with Z Gallerie

by Crawford357

Sep 07, 2022

My name is Charles Z-Gallerie

My name is Charles, I ordered a sectional from Z-Gallery a few months ago and need to add an additional piece to it. To be sure I am getting the correct item I called spoke to Carolina. The sale had ended yesterday, she spoke to her supervisor and was able to applied the sale price to my order. So nice of her, also explained all I needed to know about my order.

Z Gallerie Q&A

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Ask a Z Gallerie question and get answers!

Q:

Why don't you step up and take care of your customers? There are times to make excepts to your rules.

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Q:

How easy is it to get a hold of customer service at Z Gallerie?

A:

I've been calling all day to the store I purchased my Items from, no one answers!

by Mason Castillo - December 03, 2020

A:

I called for 11 days and wrote multiple emails over 11 days before I was able to reach customer service. When I finally did, the customer service was the worse I have ever experienced. DO NOT SHOP HERE

by Courtney Kelley - May 13, 2020

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Q:

Is Z Gallerie a scam or a legit company?

A:

I think this company is a scam given the way they treated me with my painting.

by Ben992 - October 27, 2021

A:

I think they have scammed people. They deserve to go under, and it wont be because of Covid!

by Bernard - December 03, 2020

A:

Do NOT BUY IS A SCAM. I purchase a Sofa at the beginning of March, it was supposed to deliver 8 weeks after (beginning of May) at the end of may. Beginning of June 12 weeks after the order I called to check on my sofa and the said that was delayed and were uncertain on a delivery date, so I asked to cancel my order, they refused and threat that I would have lost my money if the order was going to be canceled. At the end of June I called again as we were going into the 16 weeks from the order, again no certain date for delivery and again I attempt to cancel the order, with the same result they threat to not return my money, so, I had to stick with the order. Finally, on July27 the sofa was derived basically 5 months after my purchase. Once the Sofa was installed I realized that neither the model and the size where the one ordered, so I called back customer service to have the sofa picked up and to have a full refund, at this point they agreed to refund me 14 business day after they would have picked up the sofa, they came a month after on August 30 to get the item from my apartment. Since then, I'm waiting for a full refund, its now mid December and still no refund have been issued and every time I call (when I'm able to talk with somebody) to say that the payment is scheduled for the following week. Bottom line after more than 9 months from the purchase they are unlawfully holding my money and their behavior is nothing less than a scammer that just stole my money and has no intention to return the sum paid. Just do not buy from this company the market is full of honest competitor that stand behind their products.

by Don G. - December 13, 2019

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